Refund policy

Refund policy

Our custom needle-felted pet portraits are made to order. We share progress photos and include 2 free revisions while your piece is being made.

Before shipping, we send you photos of the finished piece for approval. If you are unsatisfied with the finished piece after your 2 free revisions, we will issue a full refund. You do not need to return the piece.

If your piece is damaged in transit, contact us with a photo of the damage and we will remake it free of charge.

This policy does not limit any rights you may have under applicable consumer protection laws. For help with an order or refund, please use our Contact page.