Terms of service

Overview

Welcome to Hearthfelt Paws! "We", "us" and "our" refer to Hearthfelt Paws. We operate this online store, which is powered by Shopify. By visiting our site or placing an order you agree to these Terms of Service and to our Privacy, Refund and Shipping Policies.

Custom orders: each needle-felted pet portrait is handmade to order in our workshop by our small team from the photos you provide. You confirm you have the right to use those photos. Production takes about 4-6 weeks; we share progress photos, include up to 2 free revisions, and you approve the finished piece before it ships.

Payment, shipping and refunds: payment is taken in full at checkout. Shipping, returns and refunds are governed by our Shipping Policy and Refund Policy. If a piece arrives damaged, we will remake it free of charge.

Liability: the Service is provided "as is" and, to the fullest extent permitted by law, Hearthfelt Paws is not liable for indirect or consequential damages. Nothing here limits rights you have under applicable consumer law.

Governing law, language and changes: these terms are governed by the laws of the jurisdiction where Hearthfelt Paws is established. They are provided in English, and the English version prevails over any translation. We may update these terms by posting changes on this page.

Contact: for any questions about these terms, please use the form on our Contact page.